Terms & Conditions

In this Agreement, the following terms have the meanings set out below. Defined terms are capitalized throughout this Agreement.

• "Service Agreement" means the written contract signed by both parties specifying the scope of renovation or construction work, total Project Cost, timeline, payment terms, and any special conditions.
• "Payment Plan Agreement" means the written schedule of payments, including Deposit amount, plan term (3, 6, or 12 months), applicable Financing Fee, monthly Instalment amounts, and Due Dates, signed by the Client.
• "Project Cost" means the total agreed cost of the renovation work as set out in the Service Agreement, inclusive of any applicable Financing Fee, before deduction of the Deposit.
• "Base Cost" means the Project Cost before any Financing Fee is applied, representing the cost of labour and materials only.
• "Financing Fee" means the service fee added to the Base Cost for 6-month and 12-month payment plans, as set out in Section 4.2, which compensates FlexiReno for the extended credit risk and administrative costs of deferred payment.
• "Deposit" means the non-refundable upfront payment required prior to commencement of any work or ordering of any materials, calculated as a percentage of the Base Cost based on project size as set out in Section 4.1.
• "Instalment" means each equal monthly payment due under the Payment Plan Agreement following payment of the Deposit.
• "Due Date" means the specific calendar date on which any payment (Deposit, Instalment, or final balance) is due as specified in the Payment Plan Agreement.
• "Outstanding Balance" means, at any given time, the aggregate of all unpaid Instalments, accrued Late Fees, accrued interest, NSF fees, administrative fees, collection costs, legal fees, and any other amounts owing by the Client to FlexiReno under this Agreement.
• "Default" means the occurrence of any one or more of the following events: (i) failure by the Client to pay any amount by its Due Date; (ii) a returned, reversed, or dishonoured payment instrument for any reason; (iii) the Client ceasing to communicate with FlexiReno for more than seven (7) consecutive calendar days while any amount is outstanding; (iv) the Client providing false, misleading, or materially incomplete information in connection with this Agreement; (v) the Client making an assignment for the benefit of creditors, becoming insolvent, or having a receiving order made against them under the Bankruptcy and Insolvency Act (Canada); (vi) the Client abandoning the Property or ceasing to reside at or operate from the Property; or (vii) any other material breach of this Agreement by the Client.
• "Acceleration" means FlexiReno's right, exercisable at its sole discretion upon Default, to declare the entire Outstanding Balance immediately due and payable in full.
• "Builders Lien" means a lien registered against the title of the Property at the BC Land Title Office pursuant to the Builders Lien Act, RSBC 1996, c. 45, as amended from time to time.
• "Property" means the civic address and legal description of the real property at which renovation or construction services are performed, as identified in the Service Agreement.
• "Improvement" has the meaning given to it in the Builders Lien Act, RSBC 1996, c. 45, s. 1, and includes all work performed and materials supplied by FlexiReno at the Property.
• "Change Order" means a written amendment to the Service Agreement signed by both parties that modifies the scope of work, Project Cost, timeline, or other terms.
• "Substantial Completion" has the meaning given to it in the Builders Lien Act, RSBC 1996, c. 45, s. 1, and means the state of completion of the Improvement at which the Improvement may be used for the purpose for which it was intended.
• "Lien Period" means the period within which FlexiReno may file a Builders Lien under the Builders Lien Act, RSBC 1996, c. 45, s. 20, being 45 days after the earlier of: (a) the date of Substantial Completion; (b) the date of abandonment of the Improvement; or (c) the date of termination of the Contract.

The Client's obligation to pay all amounts set out in the Service Agreement and Payment Plan Agreement is absolute, unconditional, and irrevocable. Payment obligations are not subject to any right of set-off, counterclaim, abatement, deduction, or withholding, except as expressly required by applicable law. Dissatisfaction with any aspect of the work does not entitle the Client to withhold or reduce any payment; the Client's sole remedy for any deficiency in workmanship is set out in Section 9 of these Terms.

The Client represents and warrants to FlexiReno, as of the date of signing and on each date a payment is due, that:

• They are the registered owner of the Property in fee simple, or have the legal authority and prior written consent of the registered owner to authorize the renovation work and to grant FlexiReno access to the Property;
• The Property is not subject to any strata bylaw, covenant, easement, right-of-way, heritage designation, or other restriction that would prohibit the renovation work, or if it is, the Client has obtained all required approvals in writing prior to signing the Service Agreement;
• All information provided to FlexiReno regarding the Property, the scope of work, and the Client's financial circumstances is accurate, complete, and not misleading;
• The Client has the financial capacity to meet all payment obligations under the Payment Plan Agreement as they fall due;
• The Client is not aware of any pending insolvency, bankruptcy, creditor proceedings, or financial circumstances that would affect their ability to pay;
• No other contractor, subcontractor, or supplier has an outstanding lien or claim against the Property that would affect FlexiReno's lien priority;
• The Client has read and understood these Terms and Conditions in their entirety and has had the opportunity to seek independent legal advice.

If any representation or warranty is false, misleading, or materially incomplete, FlexiReno may immediately terminate the Service Agreement, retain the Deposit in full, and pursue all remedies available under this Agreement and applicable law, including a claim for fraudulent misrepresentation.

• Provide accurate and complete information regarding the Property and scope of work prior to signing the Service Agreement, including disclosure of any known structural issues, hazardous materials (asbestos, lead paint), or pre-existing defects;
• Obtain all required building permits, electrical permits, plumbing permits, gas permits, strata approvals, landlord consents, heritage approvals, and other authorizations before work commences, unless otherwise expressly agreed in writing in the Service Agreement;
• Ensure the work site is safe, accessible, and free of hazards during agreed working hours, including compliance with WorkSafeBC requirements applicable to the work site;
• Ensure that all utilities (water, electricity, gas) required for the work are available and operational at the work site;
• Remove or protect personal property, furniture, valuables, and fragile items from the work area before work commences. FlexiReno is not responsible for damage to items not removed from the work area;
• Notify FlexiReno immediately and in writing of any concerns regarding workmanship, materials, or safety. Failure to provide timely written notice of a concern may prejudice the Client's warranty rights under Section 9;
• Make all payments on time as specified in the Payment Plan Agreement;
• Maintain current and accurate contact information (phone, email, and mailing address) with FlexiReno at all times while any amount is outstanding under this Agreement.

The Client is responsible for disclosing any known or suspected hazardous materials at the Property, including asbestos-containing materials, lead-based paint, mould, or other environmental hazards, prior to commencement of work. If hazardous materials are discovered during the course of the work, FlexiReno may suspend work immediately and the Client will be responsible for all costs of remediation, abatement, and testing by a qualified environmental contractor before work can resume. The discovery of hazardous materials does not affect the Client's payment obligations and may result in additional costs under a Change Order.

FlexiReno is not responsible for pre-existing structural defects, code violations, or deficiencies in the Property that are not caused by FlexiReno's work. If pre-existing conditions are discovered that affect the scope or cost of the work, FlexiReno will notify the Client and the parties will execute a Change Order to address the additional work required.

FlexiReno warrants that all work will be performed in a good and workmanlike manner, consistent with the standard of care of a reasonably competent contractor in British Columbia, using materials of reasonable quality as specified in the Service Agreement. Any deficiency in workmanship (not materials selected by the Client) reported in writing within one (1) year of the date of Substantial Completion of the project will be remedied by FlexiReno at no additional cost to the Client, subject to the following conditions:

• All payments under the Payment Plan Agreement have been made in full and on time — no warranty work will be performed while any amount remains outstanding under this Agreement, including any late fees, interest, or costs;
• The deficiency is reported in writing (email to [email protected]) within the one-year warranty period, with a description of the deficiency and photographs where possible;
• The deficiency is caused by FlexiReno's workmanship and not by: Client misuse or abuse; unauthorized modifications by the Client or third parties; normal wear and tear; natural settling or movement of the structure; water ingress caused by the Client's failure to maintain the property; acts of God; or any cause external to FlexiReno's work;
• The Client provides FlexiReno with reasonable access to inspect and remedy the deficiency within 30 days of the written report.

This warranty is the Client's sole and exclusive remedy for deficiencies in workmanship and is in lieu of all other warranties, express or implied, including any implied warranty of fitness for a particular purpose. The warranty does not cover manufacturer defects in materials, which are subject to the applicable manufacturer's warranty only. FlexiReno will assist the Client in making a manufacturer warranty claim where applicable.

Nothing in this Section affects FlexiReno's obligations under the Homeowner Protection Act, SBC 1998, c. 31, and the Homeowner Protection Act Regulation, BC Reg 29/99, where applicable to the work performed.

Unless expressly stated otherwise in the Service Agreement, the Client is responsible for obtaining all required building permits, electrical permits, plumbing permits, gas permits, and other regulatory approvals from the City of Vancouver, the relevant municipality, Metro Vancouver, or other applicable authority having jurisdiction. FlexiReno may assist the Client in identifying required permits but is not responsible for obtaining them unless expressly agreed in writing and included in the Project Cost.

If FlexiReno is required to stop work due to the Client's failure to obtain required permits or approvals, the Client remains liable for all payment obligations under the Payment Plan Agreement and for any additional costs incurred by FlexiReno as a result of the work stoppage, including demobilization and remobilization costs.

All work performed by FlexiReno will comply with the applicable edition of the BC Building Code and the National Building Code of Canada, as adopted by the relevant municipality. The Client is responsible for ensuring that any work they perform or direct others to perform in connection with the project also complies with applicable codes and bylaws.

To the maximum extent permitted by applicable law, FlexiReno's total aggregate liability to the Client for any and all claims arising out of or related to the services provided under this Agreement shall not exceed the total amount actually paid by the Client to FlexiReno under the applicable Service Agreement as of the date the claim arises.

FlexiReno shall not be liable for any: (a) indirect, incidental, consequential, special, exemplary, or punitive damages; (b) loss of use, loss of profits, loss of revenue, loss of rental income, or loss of enjoyment of property; (c) damage to the Client's personal property not caused by FlexiReno's gross negligence or wilful misconduct; (d) delays caused by the Client, third parties, permit authorities, material suppliers, or circumstances beyond FlexiReno's reasonable control.

Nothing in this Section limits FlexiReno's right to collect the full Outstanding Balance from the Client, including all fees, interest, and costs.

FlexiReno shall not be in breach of this Agreement for any delay or failure to perform renovation services caused by circumstances beyond its reasonable control, including but not limited to: acts of God; earthquake; fire; flood; extreme weather events; supply chain disruptions; material shortages; labour disputes or strikes not involving FlexiReno's own employees; government orders, regulations, or public health directives; utility failures; or any other event of force majeure. FlexiReno will notify the Client as soon as practicable of any force majeure event and its expected duration. Force majeure does not affect or suspend the Client's payment obligations in any way. The Client remains obligated to make all payments on their Due Dates regardless of any force majeure event affecting FlexiReno.

FlexiReno may terminate the Service Agreement immediately and without liability to the Client upon written notice if: (a) the Client is in Default; (b) the Client provides false or misleading information; (c) the work site is unsafe and the Client fails to remedy the unsafe condition within 48 hours of written notice; (d) the Client interferes with, obstructs, or threatens FlexiReno's crew; (e) the Client fails to obtain required permits within a reasonable time; or (f) FlexiReno determines, in its reasonable judgment, that continuing the work would expose FlexiReno to unacceptable financial, legal, or safety risk.

Upon termination by FlexiReno: (i) the Deposit is forfeited in full; (ii) the Client is immediately liable for the value of all work performed and materials supplied up to the date of termination, calculated on a quantum meruit basis (the reasonable value of the work), which may exceed the pro-rated Project Cost; (iii) all amounts owing under the Payment Plan Agreement are immediately due and payable; and (iv) FlexiReno may file a Builders Lien without further notice within the Lien Period.

The parties agree to attempt to resolve any dispute arising from this Agreement through good-faith written negotiation for a period of fifteen (15) calendar days from the date one party provides written notice of the dispute to the other. If the dispute is not resolved within that period, either party may pursue formal legal proceedings without further obligation to negotiate.

Nothing in this Section prevents FlexiReno from: (a) filing a Builders Lien at any time within the Lien Period; (b) seeking injunctive or other equitable relief from a court without prior notice where FlexiReno determines that immediate relief is necessary to protect its interests; or (c) commencing legal proceedings to collect the Outstanding Balance at any time after Default.

The Client waives any right to participate in a class action, class arbitration, or representative proceeding against FlexiReno. All disputes must be brought on an individual basis.

This Agreement is governed exclusively by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. The parties irrevocably submit to the exclusive jurisdiction of the courts of British Columbia, sitting in the City of Vancouver, for the resolution of all disputes arising from or related to this Agreement. The Client irrevocably waives any objection to the jurisdiction, venue, or convenience of BC courts under the Court Jurisdiction and Proceedings Transfer Act, SBC 2003, c. 28, or otherwise.

If the Client is located outside of British Columbia, this Agreement remains fully enforceable. FlexiReno may enforce any BC court judgment in any other Canadian province or territory under the Enforcement of Canadian Judgments and Decrees Act, SBC 2003, c. 29, or in any foreign jurisdiction pursuant to applicable international enforcement mechanisms.

• Severability: If any provision of this Agreement is found invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.
• Entire Agreement: These Terms, together with the signed Service Agreement and Payment Plan Agreement, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior negotiations, representations, warranties, and understandings, whether oral or written.
• No Oral Modifications: No amendment to this Agreement is binding unless made in writing and signed by an authorized representative of FlexiReno. Verbal promises, text messages, or emails from FlexiReno employees or representatives do not modify these Terms unless confirmed in a signed written amendment.
• Assignment: FlexiReno may assign this Agreement, including the right to collect the Outstanding Balance, to any third party (including a collection agency, debt purchaser, or successor business) without the Client's consent. The Client may not assign this Agreement or any rights or obligations hereunder without FlexiReno's prior written consent.
• Notices: Notices under this Agreement may be delivered by email to the address provided by the Client, by registered mail to the Client's last known address, or by personal delivery. Notices are deemed received on the date of email transmission (with read receipt or delivery confirmation), two (2) business days after mailing by registered mail, or on the date of personal delivery.
• Waiver: No failure or delay by FlexiReno in exercising any right under this Agreement constitutes a waiver of that right. Any waiver must be in writing and signed by an authorized representative of FlexiReno.
• Headings: Section headings are for convenience only and do not affect the interpretation of this Agreement.
• Language: This Agreement is written in English. If translated into any other language, the English version prevails in the event of any inconsistency or dispute.
• Counterparts and Electronic Signatures: This Agreement may be executed in counterparts, each of which constitutes an original. Electronic signatures are binding and enforceable under the Electronic Transactions Act, SBC 2001, c. 10.
• Time of the Essence: Time is of the essence with respect to all payment obligations and all deadlines set out in this Agreement.

By signing any Service Agreement or Payment Plan Agreement with FlexiReno, the Client irrevocably confirms that:

• They have read these Terms and Conditions in their entirety and understand each provision;
• They have had a reasonable opportunity to seek independent legal advice from a BC-licensed lawyer and have either done so or voluntarily waived that opportunity;
• They understand the payment obligations, late payment consequences, Builders Lien rights, credit reporting, and legal enforcement provisions set out herein;
• They agree to be legally bound by all terms herein without reservation or qualification;
• They are entering into this Agreement voluntarily, without duress, and with full understanding of its legal effect;
• They acknowledge that FlexiReno has relied on these representations in agreeing to provide services and extend payment plan terms.

For questions regarding these Terms, contact FlexiReno in writing at:

Legal Disclaimer: These Terms and Conditions have been drafted for use by FlexiReno Inc. in connection with its renovation and construction services in British Columbia, Canada. They reference current BC statutes and case law as of June 9, 2026. While these Terms are designed to be as comprehensive and enforceable as possible under BC law, FlexiReno Inc. strongly recommends that these Terms be reviewed and approved by a BC-licensed construction or commercial lawyer before use in signed client agreements, to ensure they reflect the most current law, any recent legislative amendments, and the specific circumstances of the business. Nothing in these Terms constitutes legal advice.